With the purpose of "providing customers with first-class products and professional services" and adhering to the service concept of "customer first, professional and considerate, fast and efficient, full life cycle", we provide customers with full life cycle services from pre-sales, sales to after-sales. Worry-free service”.
1. Customer Service Center:
We will be divided into product consultation center, technical support center, equipment repair center, and complaint and suggestion center.
We are always waiting for your call to provide one-stop professional services such as product introduction, price consultation, technical support, customized demand solutions, troubleshooting, repair and spare parts consultation and sales, product complaints and service complaints.
2. In-depth customized technical solutions:
We have a mature solutions team and senior engineers with rich experience to provide customers with efficient and professional in-depth customized solutions based on their needs.
1. Consultative sales: Differentiated technical needs always exist. We will fully assist you in optimizing product selection and help you optimize the value of the product you purchase.
2. Lean transportation: We will provide professional transportation and door-to-door service. By choosing a convenient and fast transportation method, we can ensure that the product is accurately selected and delivered to your hands to the greatest extent.
3. Worry-free installation: We provide customers with detailed product installation information. Technical engineers provide communication and guidance and arrive at the site when necessary to solve problems during the installation process.
1. Technical hotline: The Cotmax team provides customers with year-round technical support through the hotline, responds quickly to customer feedback, and processes information in a timely manner.
2. On-site service: Ensure fast response time, quickly arrive at the service site, provide installation guidance, operation and debugging, troubleshooting, product maintenance, technology upgrade services, and preventive maintenance services for products to avoid accidents during normal operation of the equipment. faults and maximize equipment production capacity.
3. Spare parts arrive on time: The complete product spare parts center can send you the spare parts needed for equipment failure at any time, and deliver them to customers accurately and timely, shortening the processing time for production interruption due to equipment failure.